DMCA & IP Policy

novalucee respects the intellectual property rights of others and is committed to complying with applicable copyright and trademark laws, including the Digital Millennium Copyright Act (DMCA) and equivalent legislation in the United Kingdom and Australia.

novalucee operates as an independent online retailer. All products sold on our website are sourced exclusively through the Shopify Collective program — a curated supplier network through which we have been formally approved. Through this program, we partner with pre-vetted, established U.S.-based wall art brands, including Indesignart USA and Tailored Canvases. We do not manufacture or design the products sold on this website unless explicitly stated.

All trademarks, logos, product names, designs, and third-party content displayed on our website are the property of their respective owners. Any references to such materials are used for descriptive purposes only and do not imply affiliation, endorsement, or sponsorship beyond our participation in the Shopify Collective program, unless explicitly stated.

Reporting an Intellectual Property Concern

If you believe any content or product listed on our website infringes your intellectual property rights, please contact us promptly at collective@novalucee.com so we can investigate and take appropriate action.

To submit a valid IP or DMCA complaint, please include:

  • A clear description of the copyrighted work, trademark, or design you believe has been infringed
  • The direct URL(s) of the product or content in question
  • Your full name, company name (if applicable), mailing address, phone number, and email address
  • A statement confirming you have a good faith belief that the use is not authorised by the rights holder, its agent, or the law
  • A statement, made under penalty of perjury, that the information provided is accurate and that you are the rights holder or are authorised to act on their behalf
  • Your electronic or physical signature

Our Response Process

We take all intellectual property claims seriously. Upon receiving a valid, complete notice, we will:

  • Review the claim promptly and in good faith
  • Investigate the matter thoroughly
  • Remove or disable access to the content where appropriate

We aim to resolve all concerns as quickly and fairly as possible. If you submitted a complaint and believe it was removed in error, you may submit a counter-notice by contacting us at collective@novalucee.com.

Good Faith & Transparency

novalucee is committed to operating with integrity. We encourage open communication and will always work collaboratively to reach a fair resolution.

Contact for IP Matters

Store: novalucee
Address: 5830 E 2nd St, Casper, WY 82609 (Note: This is not a return address)
Email: info@novalucee.com
Customer Service Hours: Monday–Friday, 9:30 AM – 5:00 PM MST
We aim to respond to all inquiries within 1–2 business days.