Billing Terms & Conditions

At novalucee, we make every effort to ensure your payment experience is smooth, secure, and transparent.

1. Accepted Payment Methods

We accept the following payment options at checkout:

  • Credit & Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club
  • PayPal
  • Amazon Pay, Apple Pay & Google Pay
  • Shop Pay
  • USDC
  • (iDEAL & Bancontact where applicable. Only available for selected products)

2. When Payment Is Taken

Payment is collected in full at the time of purchase. Your order will not be confirmed or dispatched until payment has cleared. If your payment is declined, you will be notified and your order will not proceed.

3. Currency

All prices and charges on novalucee.com are presented in United States Dollars (USD) for U.S. customers and Canadian Dollars (CAD) for Canadian customers. Shipping costs and applicable taxes are calculated at checkout.

4. Security

All transactions are processed through SSL-encrypted, PCI DSS–compliant payment gateways. We do not store your card or payment details on our servers. Your financial data is handled entirely by our certified payment processors.

5. Pricing

Prices displayed on novalucee.com are subject to change without notice. Promotional prices and discount codes apply only to qualifying orders placed during the relevant promotion period and cannot be applied retroactively.

6. Refunds & Chargebacks

Refunds are governed by our Refund & Return Policy and are issued to the original payment method or as store credit. Please contact us at info@novalucee.com before initiating a dispute or chargeback — we will resolve the matter promptly. novalucee reserves the right to dispute all unauthorized chargebacks.

7. Fraud Prevention

novalucee reserves the right to cancel or place a hold on any order suspected of involving fraudulent activity or unauthorized use of payment credentials. Additional verification may be requested for high-value orders. These measures exist to protect all customers.

8. Contact Us

Store: novalucee
Address: 5830 E 2nd St, Casper, WY 82609 (Note: This is not a return address)
Email: info@novalucee.com
Customer Service Hours: Monday–Friday, 9:30 AM – 5:00 PM MST
We aim to respond to all inquiries within 1–2 business days.